top of page

+

Strata Property+ Handbook

Redefining Property Management for Owners, Tenants, and Strata Communities

  

Everything traditional property managers don’t do — and everything owners and tenants deserve.

Prepared for: [Landlord / Investor Name] Date: September 2025

Index

Introduction

  • About Strata Property+

  • Our Philosophy: Redefining Property Management

 

 

Part 1 – Our Business Model

 

 

Chapter 1 – Owner On boarding: Setting the Foundation for Success

  • App & Portal Set-Up

  • Communication Portal

  • Banking & Accounting Integration

  • Full Strata Alignment

  • 1.7 Agent Comparison — Strata Property+ vs Traditional Agencies

Chapter 2 – Property Preparation & Marketing: Showcasing Value, Not Just Space

  • Professional Listing & Staging

  • Floor Plans for Clarity

  • Building Explainer Videos

  • Cleaning & Presentation Standards

Chapter 3 – Leasing Process: Finding the Right Tenant, the Right Way

  • Lifestyle-Focused Showings

  • Comprehensive Screening

  • Lease Generation & Compliance

  • Embedding Strata By-Laws

Chapter 4 – Tenant On boarding: More Than Keys, It’s a Building Orientation

  • By-Law Induction

  • Digital Welcome Pack

  • Orientation & Building Culture

Chapter 5 – Tenant Support After Move-In: Proactive Care, Not Reactive Excuses

  • Monthly Free Maintenance Call-Outs

  • Preferred Supplier & Owner-Supplied Options

  • Transparent Disposal Policy

  • Owner & Tenant Benefits

Chapter 6 – Monthly Tenant Video Inspections: Real Visibility, Real Accountability

  • Incentive Program for Tenants

  • Video Walkthrough Process

  • Owner Transparency & Immediate Action

  • Long-Term Benefits

Chapter 7 – Strict Rent Arrears Management: Zero Tolerance, Maximum Protection

  • Day 1: Automated Reminders

  • Day 3: Personal Follow-Up

  • Day 7: Formal Breach Notice

  • Day 14: Tribunal-Ready Protocol

Chapter 8 – Tenancy Renewal & End-of-Lease Management: Planning Ahead, Reducing Downtime

  • 90-Day Pre-Expiry Process

  • Renewals with Rent Reviews

  • Exit Planning & Early Marketing

  • Smooth Tenant Transitions

Chapter 9 – Exit Inspections & Tenant Transition: Protecting Your Asset, Securing Your Bond

  • Comprehensive Exit Inspections

  • Bond Recovery with Evidence

  • Same-Week Cleaning & Repairs

  • Transparent Tenant Transition

 

Chapter 10 – Minimising Vacancy: Keeping Your Investment Earning

  • Pipeline Marketing Strategy

  • Tenant Database Matching

  • Rapid Repairs & Cleaning

  • Real-Time Owner Visibility

Chapter 11 – Pipeline Re-Leasing: Securing Tenants Before Vacancies Happen

  • 90-Day Lease Reviews

  • Pre-Marketing Campaigns

  • Flexible Showings & Private Tours

  • Pre-Secured Lease Agreements

Chapter 12 – Communication Excellence: Building Trust Through Transparency

  • Unified Digital Portal & App

  • Proactive Notifications (App + SMS)

  • Logged & Timestamped Records

  • Building & Strata Integration

  • Human Connection & Emergency Support

This statement was last updated on [enter relevant date].

 

We at [enter organization / business name] are working to make our site [enter site name and  address] accessible to people with disabilities.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

  • Used the Accessibility Wizard to find and fix potential accessibility issues

  • Set the language of the site 

  • Set the content order of the site’s pages

  • Defined clear heading structures on all of the site’s pages

  • Added alternative text to images

  • Implemented color combinations that meet the required color contrast

  • Reduced the use of motion on the site

  • Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.

Accessibility arrangements in the organization [only add if relevant]

[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements  - starting from the beginning of the service (e.g., the parking lot and / or  public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

  • [Name of the accessibility coordinator]

  • [Telephone number of the accessibility coordinator]

  • [Email address of the accessibility coordinator]

  • [Enter any additional contact details if relevant / available]

bottom of page